Our Guarantee

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item, except real leather goods, may be returned for any reason within 28 days of the date of despatch so long as it remains in a saleable condition.

We will refund the price of the item although it will be necessary for you to cover the return shipping cost yourself.

Additionally, except real leather goods, there will be a re-stocking charge to cover the original cost of shipping to you (despite our free shipping policy we still have to pay a courier!) and for the handling of the item in our warehouse. The cost of this is £30 or €43 per beanbag.
The most common reason for returns is that the beanbag proves to be bigger than imagined. We will endeavour to work with you to resolve the problem as soon as possible ensuring that you are happy with your beanbag.

Should the product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provided the item is returned within a 28 day period we will refund the cost of delivery back to you upon proof of payment.
A restock fee of 50% of the original purchase price is applicable on leather goods.

This does not affect your statutory rights.

Please note: All our products are checked at various stages during manufacturing and again by a quality controller before the product leaves our factory.